Deleting your account and data

Option 1 — right in the app (fastest)

Open TukTuk → Settings → Account → Delete account. If you have set a password, you'll need to enter it to confirm. Deletion happens immediately and cannot be undone.

Option 2 — if you no longer have access to the app

Email info@tuktukme.com with the subject "Account deletion" and include your username and the email linked to your account — we need this to make sure the request really comes from you. We process these requests manually, usually within 10 days.

What exactly is deleted

• Profile: name, avatar, phone number / username, linked email
• Encryption keys and active sessions on all devices — you'll be signed out everywhere
• Contacts and block list
• Quick replies
• Messages and reactions you've received, and attachments awaiting delivery
• Group memberships — if you owned a group, ownership passes to the next most senior member, and if the group becomes empty, it is deleted
• Records of the devices you signed in from

What cannot be recovered

Deletion is irreversible: once your account is deleted, neither we nor you can undo it or restore your conversations.

Timeline

Deletion in the app is instant. Email requests are processed within 30 days; database backups, if any exist at the time of the request, are rotated and completely removed within the same period.